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VSC considers that wellbeing and support services are important sources of easing students into tertiary life, helping them adjust to their new living environment and enabling them to achieve their academic goal. All students have the right to a safe and supportive learning environment that promotes student welfare and accommodates the requirements of their course of study. All students will have equal access to VSC’s support services.

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VSC is concerned about the physical, emotional, mental, intellectual and cultural safety of its students and their wellbeing. All staff have a strong duty to ensure that students are in a position to be safe and secure when on its premises. Support and advice are provided to all students so that they can achieve academic success. VSC also provides support needed for students to maintain their wellbeing when they are not on campus.

 

From the enquiry, admission and enrolment stages through to the graduation ceremony, staff who have undertaken Aboriginal and Torres Strait Islander cultural awareness and sensitivity training will be allocated to providing support to applicants, students and graduands of an Aboriginal and Torres Strait Islander background. In additional to the usual support provided to all students, people of Aboriginal and Torres Strait Islander will be provided one on one assistance as required.

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To ensure the best possible support for the wellbeing of students VSC will provide, but are not limited to:

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• Personal Support

  • Welfare and disability support

  • Counselling for personal matters when required

  • Support for health issues

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• Administrative Support

  • Orientation procedures and guidance

  • Information and brochures regarding support services available

  • Assistance with enrolment and extra tuition where needed

 

• Academic Support

  • Personal Support from academic staff

  • English language and literacy support

  • Early intervention for students potentially “at risk”

  • Mentoring support

 

• Technology Support

  • Internet and IT access and training

  • IT software for support for resources such as Library provided by VSC

  • Support and training for any distance learning

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• Disability Support

  • Reasonable adjustment to facilities for student with a disability

  • Reasonable adjustment to assessment requirements for these students

 

• All students will have access to a Student Representative who will:

  • be available to listen to students concerns and needs and be able to represent them in an objective manner

  • be able to provide independent support and advice for students at no cost

  • be familiar with the Student Complaints and Appeals Policy and Student Complaints and Appeals Procedure and be able to provide support for students and advocate for them where needed.

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• Support Services Contact Details

  • VSC’s Student Support (Academic and Non-Academic): E-mail (admin@vsc.vic.edu.au)

  • Ambulance, Police and Fire: Call (000)

  • COVID-19 Pandemic Assistance: Call (1300 650 172), click here for website. 

  • Victorian Ombudsman: Call (0409 936 235), click here for website.

  • Tertiary Education Quality Standards Agency (TEQSA): Call (1300 739 585 or 0437 390 024), click here for website.

  • Department of Home Affairs: Call (131 881 - In Australia, +61 2 6196 0196​ - Outside Australia), click here for website.

  • Victoria Legal Aid: Call (1300 792 387), click here for website.

  • Australian Taxation Office: Click here for website.

  • Mental Health Support: Click here for website.

  • Fair Work Ombudsman: Call (13 13 94), click here for website.

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For more detailed information on Student Wellbeing and Support Services, please see VSC’s Student Wellbeing and Support Policy and Student Wellbeing and Support Procedure.